Communication, Conflict, and the Management of Difference by Stephen W. Littlejohn,Kathy Domenici PDF

By Stephen W. Littlejohn,Kathy Domenici

Littlejohn and Domenici invite readers to have interaction in a considerate discussion approximately human distinction, clash, and verbal exchange. Drawing on a variety of examples from their paintings in mediation, the authors speak about various useful instruments, types, and theories to assist study conflict—why it happens and the way verbal exchange abilities support steer clear of downward spirals into damaging relationships. communique competence can stream discussions clear of destructive interactions and empower events to extend their techniques. successfully dealing with ameliorations permits clash, in no matter what context, to turn into a favorable source instead of a barrier. The appendix offers a wealth of data in a succinct structure. It discusses simple verbal exchange abilities; introduces a couple of substitute dispute solution equipment, together with negotiation, mediation, facilitation, collaboration, and public engagement; and concludes with sensible information regarding discussion as an enormous method of differences.

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Communication, Conflict, and the Management of Difference by Stephen W. Littlejohn,Kathy Domenici


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